What We Offer
A comprehensive range of specialist family support services — designed to keep children safe, reduce conflict, and help families find a better way forward.
We provide a wide range of services to families, Local Authorities, Family Courts and Independent Agencies across Staffordshire and beyond. Every service is delivered by trained, experienced professionals who put children's safety and wellbeing first. We believe that maintaining relationships shouldn't come with significant financial hardship and ensure our pricing for private referrals keeps out services accessible to those that need them.
Supervised Time Together
Safe, professionally supervised time together where children can spend time with a parent or family member with the reassurance of a trained professional.
Supervised time is provided when there are concerns about a child's safety or wellbeing during family time. Our trained staff remain present throughout each session, creating a safe and supportive environment where children can spend meaningful time with their family member. We believe supervised time should be a temporary measure, not a long-term arrangement. That's why we work closely with families and professionals to develop a clear plan that supports safe and positive progress towards the most appropriate future arrangements. Recordings are made throughout each session to ensure accurate, court-ready records are maintained. Detailed reports can also be provided to courts, local authorities, and other professionals where required.
Key Points
- Trained professionals present throughout every session
- Detailed session notes and reports available
- Safe, welcoming, child-friendly environment
- Accepted by family courts and local authorities
Supported Time Together
Facilitated contact sessions with a professional present to support positive family interactions — without the formality of full supervision.
Supported contact is ideal for families who need a little extra help to make time together work well. A trained professional is available throughout the session to encourage positive interactions, provide guidance where needed, and help both parents and children feel comfortable and at ease. Unlike supervised contact, sessions are not recorded or formally documented, allowing families to focus on spending quality time together in a relaxed and supportive environment.
Key Points
- Professional support without full supervision formality
- Helps build/rebuild positive parent-child relationships
- Reduces anxiety for children and parents alike
- Progress reports available on request
Handover Service
Neutral, professionally managed handovers that remove the need for direct contact between parents — protecting children from risk of parental conflict.
Difficult handovers can be one of the most distressing parts of separation for children. Our handover service provides a safe, neutral location where children can be transferred between parents without the two adults needing to meet. This removes a key flashpoint for conflict and protects children from the distress of witnessing parental disputes.
Key Points
- No direct contact required between parents
- Neutral, safe location for all handovers
- Reduces conflict and protects children
- Flexible scheduling to suit both parents
Dispute Resolution
Expert support to help families navigate disputes, improve communication, and reach agreements — without the need for costly court proceedings.
When communication between parents has broken down, conflict resolution can help families find a way forward. Our experienced practitioners work with both parents to identify the issues, improve communication, and reach practical written agreements that work for the whole family — focussed on the children throughout.
Key Points
- Helps avoid costly and stressful court proceedings
- Neutral, experienced practitioners
- Practical, child-focused agreements
- Can be self-referred or professionally referred
Third Party Communication
We act as a neutral intermediary for virtual communication between separated parents — supporting child arrangement, sharing important information about the children, and reducing direct conflict.
When direct communication between parents is too difficult, distressing, or unsafe, we can act as a trusted neutral intermediary. We pass messages, share important information about the children, and help ensure that both parents remain informed and involved — without the need for direct contact.
Key Points
- Virtual, neutral, professional intermediary service
- Keeps both parents informed and involved
- Reduces direct conflict and distress
- Clear records of all communications maintained
Independent Social Care Assessments
Professional, evidence-based social care assessments for local authorities and family courts — independent, evidenced-based, and trusted.
We provide independent social care assessments for local authorities, family courts, legal professionals and independent agencies. Our assessments are thorough, objective, and evidence-based — providing the detailed, reliable information that courts and authorities need to make critical decisions about children's lives.
Key Points
- Fully independent and objective
- Evidence-based, thorough methodology
- Accepted by family courts and local authorities
- Experienced, qualified social care professionals
Venue Hire
A safe, welcoming, and fully equipped space available for hire — ideal for family time together, professional meetings, assessments, family support work or community groups.
Our venue offers a large, clean, and welcoming space that can be adapted to suit a wide range of needs. Whether you're a family looking for a comfortable setting for a celebration, a professional seeking a space for meetings or training, or a community group planning an event or activity, our venue provides a flexible and affordable solution. With capacity for a variety of uses, the space can accommodate family gatherings, support groups, workshops, training sessions, meetings, community activities, children's events, and much more. The bright and well-maintained environment creates a comfortable setting where everyone can feel welcome. We pride ourselves on providing a professional yet friendly space that can be tailored to meet your individual requirements.
Key Points
- Bright, welcoming and versatile environment
- Suitable for a variety of uses
- Available to families, community groups and professionals alike
- Flexible booking — hourly, half day and full day options
How to Refer or Self-Refer
Our services are available to families who self-refer, as well as through referrals from solicitors, social workers, local authorities, and family courts. There is no need for a court order to access most of our services.
Get in Touch
Contact us by phone or email to discuss your situation. We'll listen without judgment and advise on the most appropriate service.
Initial Assessment
We'll carry out a brief initial assessment to understand the family's needs and agree on the right support.
Service Agreement
We'll agree on the service, schedule, and any reporting requirements before we begin.
Ongoing Review
We review progress regularly and adapt our support as the family's needs change.
Not Sure Which Service You Need?
Get in touch and we'll help you work out the right support for your family or referral.